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Knowledge and skills of information technology are not an option for healthcare executives. Managers and aspiring managers currently working in the field should learn as much as possible on the following five areas. Your professional life and the life of your practice depends on it!Competence 1: Email Etiquette and managementEmail can rule your working life, if you do not make good choices with your messages. Managers must know how to use the Rules (Outlook) to automatically move messages into folders, and how to turn emails into tasks and appointments. the work of communication can succeed or fail if you do not have the basics under your command. Knowing how to store e-mail not only save time when searching for important information, but it will save you the frustration of searching through hundreds of emails. Here are the basics of managing e-mail:
Most experts recommend the organization to look at your email twice a day, and off the setting that alerts immediately when you have new email. Email can be very addictive and can suck your time away from work and other projects.
Just like paper, try to touch only one e-mail once. After reading the e-mail, decide to delete it, reply / forward, and delete, or do something else with it as dragging the task list or calendar. Do not get caught in the cycle of bad read once and move to the next e-mail without doing anything about it. If you do this, you end up with a lot of e-mails that you have to read it again ... and perhaps a third time.
Never, never anything critical (critical in nature) put in an e-mail. If you need to have this conversation with a colleague, pick up the phone. Fundamental to an employee is best done in person, by e-mail follow-up to the file.
Always check your e-mail for your output. The best voice messaging company is professional. This means that a greeting, a "thank you" and footers with your full name, title and contact information. Some organizations are more formal, and some are less formal, but err on the side of being more professional. You can always set up your email signature to include a greeting and thank you and your name, so all you have to do is fill in the middle.
For e-mail that must be saved for reference, do subfolders in the Inbox to enter e-mail reference. Better yet, copy the message to a Word document, and delete mail.
Have a high priority (your boss or boss) and low priority (mailing lists, subscriptions) e-mails are automatically in their folders. The low priority email and expect high-priority e-mails can be treated first.
Beware of e-mail group with jokes, homespun wisdom, intelligent testing and incredible photos as they are a waste of time. If you need a break from work, take a walk, but get rid of group emails. They take the space of e-mail addresses and server and can intrude or offensive outright, which causes a problem if not nipped in the bud. Remember that email is legally detectable.
Be careful about responding to emails on top of your head, even when you are angry or in a hurry. If you need to delay responding to an e-mail because of your state of mind, drag the message to the task list and set the to-do for tomorrow.Competence 2: Understanding Medical Office SoftwareAcronyms come and go, but the basic software that supports the medical practice is the same. Practice Management Systems (PMS) typically include registration, scheduling, billing and reporting as a component. Current systems are built around the billing function with the planning and recording support the ability to generate electronic requests and payments to resubmit transactions. Since billing is increasingly standardized, there is the claim that can make or break a practice.Electronic Medical Records (EMR) are sometimes called in the broadest sense that EHR (electronic health records) and range from simple systems that act as a repository for electronic paper for more sophisticated systems that can understand digital imaging, e-prescription , messaging Overall, the drugs of reconciliation, and the alarm test, among others. EMR and PMS can be fully integrated, or can interact with each other, that populate the other unidirectional or bidirectional. These power supplies with a better understanding of their software systems will be easier to implement pay for performance measures, as PQRI and electronic prescribing, and will not have to rely on suppliers to educate them.PACS are Picture Archiving and Communication System and allows indexing and retrieving images simple. PACS are mainly in radiology offices and surgical specialties, but several hospitals extend EMR and PACS privileges for physicians, managers need to understand something about the technology.Other systems that interface to the system are systems of transcription outsourced billing, data warehouse, applications for information exchange, electronic display systems and Web service interfaces. Obtain or make a graphical representation of the system software and the ' hardware / network so that we can speak knowingly about it and to understand the effects of adding new servers, workstations and software modules.Competence 3: Use technology to stay current in your fieldMagazines, newspapers and even television news is losing favor as people find the latest and most in-depth news on the Internet. For medical office managers, new and important information is available through websites, newsletters, news son, webinars, podcasts, mailing lists and blogs. As a manager to consider all options and to stay updated on demand to perform a practice day by day?One of the most important means to consolidate this information is to subscribe to an RSS reader or e-mail from sites that you like and have the news to you (called "technology push"), instead of visiting the Web every few days or every time who remembers (aka "technology pull"). These are the programs that will eventually eliminate most, if not all, of your magazine subscriptions. You know that pile guilty of professional magazines you have in your office or at home you have acquired, but still going to read in depth? Gone!Most sites offer e-mail or RSS options for their users. An option of e-mail that asks you to enter your email address and send you email when new information is available, typically offering the entire contents in the mail itself. This is ideal for those who have these emails automatically placed in a sub-mails to read later.RSS stands for Really Simple Syndication is a way to push the content of many sites in an RSS reader, who is an organizer feed site. There are many feedreaders available for free and the addition of a new website RSS to your personal RSS reader is as simple as clicking on the orange RSS icon in the page of a website and that identifies the RSS reader that you use. The good thing about the use of RSS is that you can group sites in categories you choose, it's easy to add new sites and release sites that are a waste of time, and you clutter up your email program with a Lots of e-mail.Webinars and podcasts are another way to stay current. Many webinars are free and allow you to dip your toe into the pool of knowledge on a particular subject. Webinar with a cost attached are generally longer and deeper, and can replace the traditional go-to Congress has become a budget breaker for many practices.eBooks are fast becoming the only way to get the information you want when you want. Most sellers are reasonably priced (some are free) and can be stored or printed.Competence 4: patient online interactions and applications Web 2.0Patient interaction through the Web sites of practice is growing exponentially. Many practices use Web features to communicate with their patients with secure messaging. This allows bidirectional communication, for example:1. Request for an appointment (the patient) or visit the reminder (practice)2. Send statements; patients pay online by credit card (practice and patient)3. Inform patients of test results (practical)4. Create personal health records (patient)5. prescription renewal (the patient)6. Virtual office visits (practice and patients)7. Registration forms with complete fillable.pdf and download the practice management system (practice and patient)8. Request for medical records; send an electronic copy of the same (practice and patient)9. Complete a history of present illness before the visit to the site (patient)10. Ask and answer questions for your doctor, nurse or staff (patient and practice)If you are not to consider how to communicate with patients electronically, start now. Web 2.0 is now generally known as social networking, social media and new media. What started as a way for friends to communicate with each other is now an extraordinary expansion continued ability to connect / market society, patients and referrers. Very few doctors who use social media, but they should, because it is the way of the future, and in many cases, very convenient.Competence 5: Knowledge Management and conservationMost medical practices are trying to document processes, such as "How to make an appointment for Dr. Jones," but it's hard to keep up with their document changes in these written protocols. Documentation is critical to operations as it supports the work performance and consistency, and is a base for the training of new employees. The traditional method of documentation for most of the practices is the use of Word documents, which can create a usability immediate impasse. Because of the costs, Microsoft Office is not installed on multiple workstations, and many employees are not trained to use Word, so that the burden of proof for the original creation of protocols and changes down to one person. The changes in the health sector occur so rapidly that it would not be reasonable for a person to be able to update all documentation, unless they are dedicated to this full-time.The best solutions are now available and more affordable. Voice Recognition and wiki are two possibilities for administrative procedures Office document. Speech Recognition (you can already use for your transcription) is a very convenient solution, but it takes time to train the program to recognize your voice. If you are not used to dictate, but it can also be a learning curve, but it is one that will pay dividends down the road. Doctors can use to help you dictating their preferences, such as appointments, hospitalization of the patient, local installation, implementation procedures, protocols and patient phone call the contact protocol after midnight.Private Wikis are another good deal on the market, how many are available for free and can be installed and managed on the web. Wiki needs at least one person working as a copywriter. Since you can have the staff work together on documents, staff become very invested in the process of maintaining the wiki fresh and current.There are other programs for project management Web in free or low cost that can also be used to track changes and remind staff to document the changes later. The only area that is most important to keep track of changes and knowledge management in practice in billing. Many practices are held hostage by their billers that their knowledge is so specific and exclusive that the manager believes that he / she can not recover are gone. No practice should be vulnerable on the basis of each individual employee it is aware, including the manager.
How many hours a day you spend in email, messaging, social media and other digital communication channels? And your staff? Add it up. The answer may surprise you. Technology can be a great asset to your business, but it can also be a distraction.should technology to dramatically increase in use over the next two years. The following figures show the expected increase in the use of technology for one year and two years from now.
Mobile 33.60% 39.10%
E-mail 38.40% 34.20%
Texting (SMS) 30.70% 32.20%
Social networks 26.50% 26.20%
Desktop Video 12.80%, 26%
Instant Messaging 18.60% 21.30%
VoIP Caller 10.12% 21.30%Source: Skype (December 2010)At what price?With the steady increase in demand that has to be asked, "When is the real work is done?" When technology is a useful tool in your arsenal of business, and when it is a distraction?Growing with the technology (without loss of productivity)The technology for technology is a waste. Determine if the technology makes sense for your particular business and for this particular employee. Here are some ways to assess and apply the technology and if it's good for your business.
Instant messaging and SMS. Weigh the pros and cons. On average, it takes someone four minutes to get back on track after being distracted (up to 15 minutes if you work on a detailed plan). For many distractions such as instant messaging and SMS create are not worth the value of communication.
Social media. Consider blocking social media sites for employees who do not require access in the normal course of business. The software is available to block sites based on single connection to a user.
Policies and best practices. Inform employees about your policy for e-mail, SMS, social networks, etc. If you do not know your policy, it's time to create one.
Smart phones and mobile technology. If your employees use mobile devices, spending time and money to make sure they have quick, easy and trouble to all the information they need. Consider using mobile in new ways, such as the acceptance of credit cards, obtain customer signatures, providing evidence, etc.
Video. Consider using video on the Web for marketing, training or education product. A short video has a much higher rate than reading comprehension. Enlist the help of an employee of talent. On the flip side, make sure your employees know your policy for watching videos on the web on sites like YouTube.
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